This website and these terms are subject to Australian law. And, the terms in no way remove your rights under Australian law.
These terms cover:
- The use of this website
- Communications between us
- Services and products you purchase
By using this website, you agree to be bound by these terms. You may also be asked to accept the terms when making queries or purchases.
Use of Website Content
We hope you find the WEBsmall website useful. Please feel free to use the advice to help your own business and to share links to the content you found useful. However, the content of this website is copyrighted and may not be republished.
Our website may contain links to other websites. The content of these websites is beyond our control and subject to their own terms and conditions. We do accept responsibility for the content or practices of these websites.
Website content on WEBsmall does not constitute financial advice.
You can contact us with queries via email (form). Any such contact must be courteous and relevant.
You can contact us to:
Your queries and/or consultation do not obligate you to use our services.
We may contact you to follow up on your queries or our consultation meeting.
Website Design Services
When you agree to a quoted price for your web design project, you pay a non-refundable 20% deposit. We then design your site on our servers.
You must secure a domain name and a WordPress website hosting service. There are many options, but we recommend an Australian company, VentraIP. We have no affiliation with VentraIP and receive no commissions for recommending you.
Some services associated with your website may involve purchasing subscriptions to outside service providers. For example, if you opt for the premium security option, you must pay an annual subscription to WordFence. Where possible, we recommend free or low-cost services. Such services are listed in the quote separately along with links to the current pricing. We have no affiliation with any services we recommend.
Once you are happy with your website we ask you to pay the remaining balance. Upon receipt of this payment, we transfer it to your chosen domain and host.
If you are unhappy with the website you can:
- Ask for changes
- Not pay us the balance, but we don’t transfer the website to your domain and host
We reserve the right to refuse further alterations that we believe are unreasonable or that fall outside the scope of the quote.
We give a 14-day warranty on your website being free of errors caused by us. However, unless you have also purchased a maintenance plan, you are responsible for keeping things up to date and working. You are also responsible for your website’s ongoing security.
Logo Design Services
Logo design services packaged as part of a website design project are subject to the same terms as website designs.
If you purchase a logo design outside of the above, you must:
- Pay in advance
- Supply drawings and descriptions of your logo
We then design 2 logos. We send a low resolution, watermarked copy of each design to you for feedback.
If needed, we redesign one or both options for you based on your feedback. Then we send you watermarked images of the revised designs.
You then choose one of the designs. We automatically assign the copyright to you and provide you with high-resolution images of your logo in SVG, PNG and WebP formats.
If you purchase directory listings packaged as part of a website design project are subject to the same terms as website designs.
If you purchase help setting up any such directories as a stand-alone service, you are responsible for:
- Paying the set fee upfront
- Providing accurate and complete information (including images, logos etc.)
- Maintaining your listings
Whether you purchase directory listings as part of a web design project or as a stand-alone service:
- We will set up your listing/s with the information you provide.
- We cannot guarantee that you will rank highly in your listings or that such listings will help your website rank higher.
Setting up directory listings can require you to share information, such as usernames and passwords. Where possible, we recommend letting us set up a separate dedicated business account (e.g., with Google) and then changing your password as soon as we have finished our work.
Social Media Pages & Accounts
If you purchase a service to set up a social media business page (e.g., Facebook) or account (e.g.. Twitter). You are responsible for:
- Paying for the service beforehand
- Providing all material (text, images)
- Maintaining the page/account afterwards
We only offer refunds if the page or account was not set up as you requested.
Setting up social media pages may require you to share sensitive information such as usernames and passwords. Setting up directory listings can require you to share information, such as usernames and passwords. Where possible, we recommend letting us set up a separate dedicated business account (e.g., with Twitter) and then changing your password as soon as we have finished our work.
If you purchase a topic research package, we will research popular topics in your niche and how hard it is to rank for them. We then give you an Excel file with the results. Sadly, we do not control how difficult some topics are to rank for.
If you purchase a content creation service such as copywriting an article for your website, you must:
- Pay for the service beforehand
- Provide us with a topic
- Research the content
- Create the content
- Proofread the content
You must then check the content for accuracy before it is published on your website.
If you purchased a:
- Guest post – we publish the content on as a blog post on your website, with the author being acknlowegded as such and retaining the copyright of the article
- Copywriting – we transfer the copyright to you and send you a Word document for you to publish yourself
We only offer refunds if the content was not created and shared with you.
If we publish the content on your blog, you may need to supply us with a unique editor username and password.
Site Speed Services & Other Technical SEO
If you purchase a site speed booster service, you must pay for the service beforehand. Booster services will improve your website’s loading speed as measured by Google’s PageSpeed Insights. However, they are not enough to get you 90+ scores. You are entitled to a refund if your loading speed did not improve.
If you purchase a site speed audit, you must pay for the audit beforehand. You will receive an audit report with recommendations and costings for getting your selected web pages to score 90+ on Google’s PageSpeed Insights. The audit is non-refundable.
If you engage us to action the recommendations from your site speed audit, you must pay in advance. We guarantee to have your selected pages score 90+ on Google’s PageSpeed Insights provided you follow all recommendations, which may include costs beyond our work such as:
- Changing hosts or hosting plans
- Removing or replacing some plugins
If you engage us for other technical SEO, including SEO markup, schema markup, rich snippets and internal linking, you must pay for the service beforehand. We guarantee that the markup is added. Markup is an essential factor for ranking on Google, but it is only one of many factors. Therefore, we cannot guarantee that you will rank on Google.
For all site speed and technical SEO services, you will need to supply us with sensitive information including user names and passwords for you
- Google account
- Hosting account
Where possible, we recommend setting up dedicated accounts for us and then deleting them once the service is finished.
If you have concerns with any of our work, we ask that you raise them with us within 14 days of service delivery. We will try to resolve them with you. If we cannot reach an agreement on a resolution, we may appoint a mediator to facilitate an agreement.
We may update these terms from time to time. You can find the date of the latest update at the top of this page.